Privacy Policy

Last updated: April 1, 2026

At DerdiniPaylaş ("Platform", "we", "us"), we place great importance on protecting your personal data. This Privacy Policy has been prepared to inform you about what data is collected, how it is used, and how it is protected when you use our platform.

1. Data We Collect

The following personal data may be collected when you use our platform:

First and last name
Email address
Phone number (optional)
IP address and browser information
Complaint content and attached documents
Account creation and login dates
Interaction data on the platform

2. How We Use Your Data

The collected data is used for the following purposes:

Account creation and identity verification
Publishing and tracking complaints
Facilitating communication between companies and consumers
Ensuring platform security and preventing misuse
Improving service quality and statistical analysis
Fulfilling legal obligations

3. Cookies

Our platform uses cookies to improve user experience and ensure technical functionality. The types of cookies used are:

Essential cookies: Required for session management and security.
Analytics cookies: Anonymous statistics are collected to understand platform usage.

You can disable cookies through your browser settings; however, some platform features may not function properly in that case.

4. Data Sharing

Your personal data will not be shared with third parties except in the following cases:

With authorized authorities when legally required
With the relevant company during the complaint process (complaint content and username only)
With technical infrastructure providers (under a data processing agreement)

Your personal data will never be sold or rented to third parties for advertising purposes under any circumstances.

5. Data Retention Period

Your personal data is retained for as long as your account remains active. If you request account closure, your personal data will be deleted within 30 days after any legally required retention period (if applicable) has expired. Published complaint content may continue to be stored anonymously in the public interest.

6. Your Rights

You have the following rights regarding your personal data:

Right of access: You may request information about which of your data is being processed.
Right to rectification: You may request the correction of inaccurate or incomplete data.
Right to erasure: You may request the deletion of your personal data.
Right to portability: You may request your data in a structured format.
Right to object: You may object to the processing of your data.

To exercise these rights, please contact us at info@derdinipaylas.com.

7. Data Security

We implement industry-standard security measures to protect your personal data. All data transmission is secured with SSL/TLS encryption. Our database is regularly backed up and access controls are enforced.

8. Contact

If you have any questions or requests regarding our privacy policy, you can reach us through the following contact information:

Email: info@derdinipaylas.com
Address: Nicosia, TRNC

9. Policy Changes

This privacy policy may be updated from time to time. You will be notified through our platform in the event of significant changes. Your continued use of the platform constitutes acceptance of the updated policy.

10. KVKK & GDPR Compliance

This privacy policy has been prepared in accordance with the Turkish Republic of Northern Cyprus personal data protection regulations, the Turkish Personal Data Protection Law (KVKK, Law No. 6698), and the European Union General Data Protection Regulation (GDPR). We are committed to ensuring that your data is processed lawfully, fairly, and transparently.